Frequently Asked Questions

Tutors

  1. How much do I have to pay for the service of Ace Tutors?
    There is a one time commission charge of 50% of the monthly tuition fee. There will be no additional charge imposed on the parents.

  2. When do I make payment to Ace Tutors?
    Upon completion of half the number of lessons for the month, the parent may hand half of the fee for the month to you in cash payment. Please bank this amount in full to us within 7days of receiving the fee payment. If you are not able to make the payment within the 7days due to any reason, kindly contact us. Legal action will be taken against any tutor who defaults on payment.

  3. How do I make payment to Ace Tutors?
    If the parent has made direct cheque or cash payment to Ace Tutors, please send us an SMS to inform and we will handle the rest. If the parent is to hand the cash payment to you instead, please bank it into our account. DBS Current 012-900940-7 You may make the transfer via electronic banking or through an ATM.

  4. What if the parent hands the cheque payment to me?
    Ensure that the cheque is billed to Ace Tutors, DBS Current 012-900940-7 and drop the check at any DBS or POSB cheque deposit boxes.

  5. What is the age limit with regards to tutors?
    You need to be at least 18 year old in order to qualify for registration.

  6. What is the minimum qualification required?
    You need to have at least an A Level or a Diploma qualification to register.

  7. Do I have to pay to register with Ace Tutors?
    No, registration is free and commission will only be charged upon successful matching of a student to you.

  8. Do I have to send in my certificates as a proof of my qualification?
    There is no need to send in any hardcopy but you are encouraged to upload a digital copy of your relevant certificates at our website. Tutors who have their qualifications verified will receive a special badge on their public profile. If you choose not to upload your certificates, we require you to produce a photocopy of your certification on the first tuition class which is to be passed to the parent.

  9. How does the matching work?
    When we receive a tutor request from parents, we will match their request based on the subject and level of tuition and their location to our database of tutors. We will send out SMSes to our tutors by turns. Your speedy response is appreciated as you then have higher chances of securing the tuition.

  10. What is expected on the first lesson?
    - Firstly, please get the location right and be there on time.
    - In case of any emergency, you can contact Ace Tutors or call the parents directly whose numbers you would already have stored in your phone.
    - Bring along your Identification Card and a copy of your certificates for verification purposes with the parents.
    - Start on the Goal Setting process with your student!

  11. What will happen if I terminate the tuition assignment within the first month?
    You are strongly encouraged not to do so, as it will affect your credibility with Ace Tutors. In the event that it does happen, you will not receive any payment from Ace Tutors or the parents. We will match another tutor to the student.

  12. When and how do I use the Ace Tutors Progress Card?
    The Ace Tutor Progress Card is very easy to use! It is the concepts behind it that we require you to familiarize yourself with. Detailed instructions can be found in the Manual that will be mailed to you upon a successful match. This manual is easy to understand and does not take long to read, no worries!

  13. When and how do I conduct the Goal Setting Exercise? What is the rationale behind?
    The Goal Setting Exercise is to be conducted on the first lesson. You may take 10-30mins for the exercise. On subsequent lessons, you are encouraged to spend about 5mins to refresh the memory of your student on the goals he has set and enforce his commitment to those goals.

  14. How do I contribute study tips to be published?
    You may post them in our article page or send them to our email. If we find them really useful, we will definitely publish them on our website under your name.

Parents

  1. How do I verify the qualification of my tutor?
    To provide you with the confidence in the ability of the tutor assigned to your child, we get tutors to make a photocopy of their certificates for your verification on the first lesson. Should this not be done, please inform us and we will take the appropriate action. In the case of the tutor's qualification being inaccurate, please contact us without hesitation. We will determine the cause and if it is a deliberate fraud, we will get you a new tutor and the first lesson given by the previous tutor will be free of charge.


  2. How do I request for a tutor online?
    You may fill up the Tutor Request Form on the home page or you may call us at 6100-ACES (6100-2237).

  3. How do I request for a tutor via phone?
    Call us up at 6100-ACES (6100-2237) to speak to our friendly coordinator. We will ask you for the following information and do the matching for you.
    i) Name of Student
    ii) Tutoring subject and level
    iii) Once or Twice a week, hours per lesson
    iv) Preference for Undergrad, Graduate or Teacher*
    v) Preferred Tuition days/time
    vi) Preference for female tutor?
    vii) Quote and decide price
    viii) Address, which MRT station is close-by
    ix) Your Email address?

  4. What is the arrangement with regard to payment?
    If you prefer payment to be made in cash, you will pay our tutors half of the first month's fee directly on the 2nd lesson and our tutors will bank the full amount as commission charge into our account. If you prefer cheque payment instead, you can bank the above mentioned amount to us directly: DBS Current 012-900940-7 You will pay for the next half month's fee on the 4th lesson to our tutor. Payments on subsequent months can be made on the 4th lesson of each month to our tutor and they will not be liable to further charges.

  5. What if I wish to have the tutor changed after the first lesson?
    We would like to know in which way the arrangement was unsatisfactory and make a change for you. You are required to pay our tutor 1 lesson worth of fee and we will match another tutor to your child.

  6. How does the Goal Setting Exercise benefit my child's academic development?
    The Goal Setting Exercise seeks to map out the Academic goals and Ambitions of your child and find out what are the driving forces behind these ambitions that your child has. Our tutors will facilitate the process and help reinforce the motivation of your child in the worthy goals and guide him towards achieving it.

  7. What is the study tips newsletter? How and how often will I receive it?
    The Study Tips newsletter is a quarterly compilation of the study tips and success stories of our tutors in their tutoring experiences. We want to share their winning techniques with you and the effective study tips which may come in handy for your child. You will receive this newsletter via email every 3months.

Referral Program

  1. How does the referral program work?
    When you provide us with the referral's information through the Referral form, we will make a match for the student. When this is successful, we will call you up requesting your address so that we can mail you the $15 Capitaland vouchers.

  2. How long are the Capitaland vouchers valid for?
    The CapitaLand vouchers come with an original validity term of 1 year from date of issuance. The vouchers that we send you will be valid for at least another 10 months.

  3. Where can I get more information regarding the vouchers?
    Kindly visit http://www.capitalandretail.com/CapV_info.htm

Google Assignment Map

  1. How do I apply for an assignment?
    Left-click on the assignment you want and select "Apply". You must be registered with Ace Tutors and logged in first.

  2. How do I know if I'm shortlisted for the assignment?
    For Home Tuition assignments, you will receive a call from one of our coordinators confirming the details with you.

    For Education Institution assignments, your profile and contact details will be sent to the respective institution and they will contact you directly.

  3. What if some assignments are already taken?
    We remove assignments that are taken up as soon as we can, so that your chances of being accepted are higher.

  4. How many assignments can I apply for?
    You can apply for 3 assignments at most per day. This is to ensure that you select wisely and apply only for assignments which you can commit to. Tutors ranked "Good" or "Excellent"" by Ace Tutors can apply for up to 5 assignments per day.

  5. Do I have to pay if I apply for Tuition Centre or Childcare Centre assignments?
    All assignments are free for you to apply. No commission is charged for the matching of Education Institution assignments. However, you will be charged a commission upon the successful matching of home tuition assignments.

  6. How can I get frequent job/tuition assignment updates?
    You are automatically subscribed to tuition-centre job updates via email when you register as a tutor. However, you are also encouraged to check back the Assignments Map daily for new jobs. Special updates may be found at our Facebook page regularly.

Corporate Recruiter

  1. How do educators and interested applicants know about my job?
    All jobs posted on the Corporate Recruiter will appear in our Job Notification emails which are sent to all our tutors. Your job is also viewed by up to 2000 unique visitors to the Assignment Map over the period of 2 weeks.

  2. How long do my job credits last before expiry?
    All job-post credits have a 1 year expiry from the date of purchase.

  3. What if I make a mistake in my job post?
    You may edit your job post freely within the first 3 days of your job posting. Click on 'edit' under the 'Manage Jobs' section of your Corporate Recruiter control panel.

  4. How do interested applicants apply for my job?
    All our tutors and site visitors will be able to view the contact number and email that you provide regarding the vacancy. You will be notified by email when users at the Assignment Map click to apply for your job.

  5. Where can I access the Corporate Recruiter platform?
    You can access using any computer with an online connection.

  6. How can I apply for a free trial?
    Email us using our contact form and provide us with your company email address, your name and your contact number. Our representative will contact you and handle the rest.

  7. How do I purchase the job credits?
    Email us using our contact form and provide us with your company email address, your name, your contact number and the package that you wish to purchase. Our representative will contact you and send you the invoice with the payment instructions.

  8. How does the payment process go?
    You may mail a copy of your invoice and your cheque to us. The cheque is to be made payable to Ace Tutors mailed to Ace Tutors Vbox 886625. Alternatively you may make an electronic fund transfer to Ace TutorsŐ account DBS Current 012-900940-7 and inform us about the amount transferred and the reference code (via corporate@acetutors.com.sg or 6100-2237).